Safetouch Security
Safetouch Security Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safetouch Security has 1.9 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Did respond over two way communicator within 3 minutes, Alarm system is loud, Monitoring was quick to respond.
Cons: Customer service, Did not value my sons life, Unprofessionalism.Recent recommendations regarding this business are as follows: "IMPROVE !1", "Poor customer service.", "DONT get this company", "If you are having issues and not happy with service, ask for supervisors. If you are not satisfied, ask for another supervisor, until you find one who cares. SafeTouch has great people. Apparently, like any company, some are better than others. They do have staff who will work to resolve issues and make things right.", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safetouch Security has 1.9 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Did respond over two way communicator within 3 minutes, Alarm system is loud, Monitoring was quick to respond.
Cons: Customer service, Did not value my sons life, Unprofessionalism.Recent recommendations regarding this business are as follows: "IMPROVE !1", "Poor customer service.", "DONT get this company", "If you are having issues and not happy with service, ask for supervisors. If you are not satisfied, ask for another supervisor, until you find one who cares. SafeTouch has great people. Apparently, like any company, some are better than others. They do have staff who will work to resolve issues and make things right.", "Stay away".
Most users want Safetouch Security to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johannesburg, GautengJUST AS BAD AS TELKOM !!!!
User's recommendation: IMPROVE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Poor service
I have been a customer for more than 15 years. I also purchased a system for my mother.
She called for help with a ge concord 4 system with a low battery on a window. she waited on line for help for almost 10 mins. on hold and she finally hung up. She called me and I came over and replaced the 2032 battery in the window censor.
I called safe touch to ask how to reset the trouble message and the person said only a tech could do that and told me to hold on. I waited over 5 mins. He finally came back and said he set a appointment for a week away. That is poor service!
I went on line and found the very simple key commands the reset the trouble.
The alarm is now not troubling my elder mother. I am rethinking my service with safe touch.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tallahassee, FloridaPoor customer service!!!!!
In April 2013 Safe Touch was installed for the first time. Long story as to why I discontinued my service because the customer service was really good.
Long story as to why I discontinued my service, but it had nothing to do with service. Then after having two different systems I was able to return to Safe Touch. My system was installed January 2021 and since it has been installed this time the service has no been good at all. I Have no complaints as to response time and the people who respond.
My problem is getting in touch with someone to help me understand my system.
I have reached out to the Randall Griffin and left messages on his phone but he has never returned my call. It only takes one dissatisfied customer to tell one customer when they are asked about your company to hurt your company.
Preferred solution: Let the company propose a solution
User's recommendation: Poor customer service.
HORRIBLE SERVICE & HORRIBLE GET BACK TO YOU
- Did respond over two way communicator within 3 minutes
- Batteries go dead toooo soooon
Preferred solution: Not be made to pay for the 3plus months of service we DID NOT HAVE SERVICE
User's recommendation: DONT get this company
My account has not been charged I called last week and gave my new visa number. Why not charging?
- Did respond over two way communicator within 3 minutes
Preferred solution: Service for my account billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Casselberry, FloridaRevision of negative review
Preferred solution: I wanted the system to work properly.
User's recommendation: If you are having issues and not happy with service, ask for supervisors. If you are not satisfied, ask for another supervisor, until you find one who cares. SafeTouch has great people. Apparently, like any company, some are better than others. They do have staff who will work to resolve issues and make things right.
No response
Jane Swinford 73 Colony Park Drive Savannah, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orange Park, FloridaBurglary and no response from Safetouch
User's recommendation: Stay away
Don’t do business with this company - period!
Preferred solution: Terminate my service and remove equipment
Don’t use Safe Touch
Stay Away from Snaketouch!
Poor Customer Service - Buyer be ware
- Alarm system is loud
- Cancellation policy unclear
- Did not value my sons life
- Poor communication
Preferred solution: Let the company propose a solution
Don't buy! Warranty is bogus!
- Overpriced system
- Customer service
- Warranty voided
Preferred solution: Full refund
Don't buy! Warranty is bogus!
Safe touch sucks
About
SafeTouch Security is one of the nations largest, independent communications-security companies. It continually implements the industrys most advanced technology. The company owns and operates its own command center, monitoring station, back-up systems and licenses. Safe Touch Security Systems employee passes rigorous testing before receiving his or her stamp of approval. Every member of the companys team is background-checked and fully licensed. Safe Touch Security Systems provides such services as Home Alarm Monitoring, Home Security Cameras, and Wireless Home Security Systems. The company is serving Jacksonville, FL, Tampa, FL, Tallahassee, FL, Orlando, FL and Savannah, GA.
Safetouch Security is ranked 74 out of 330 in Security and Protection Services category
Companies Similar to Safetouch Security
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I agree