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The customer service people will tell you you've met your contract term but when you cancel they charge you $500 for early cancellation. Then send you to collections without ever billing you. When you call they reject anything you say and say they only accept...
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#1128790
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I was with Safetouch for over 20 years. Then my credit card was stolen so they could not with draw my payment monthly. Tried to work it out with the company but no customer service that is willing to help you. Now they are trying to collect 14 times more than I owe...
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1.5
I didn't like
  • Customer service
#1123525
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I recently am having a financial hardship and called safe-touch if there is something i can do to cancel my account. They told me that they need it on writing with the reason for the cancellation. I have a 3 yr contract and i tried to keep it as long as i can. I made...
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1.4
#1116964
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Safetouch Security - Great job!

Safetouch Security
#1057405
5.0
Details
My sales guy did an excellent job showing and explaining all the products. Very pleased! Call JJ 813-470-8565
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Safetouch Security Customer Care Review

Safetouch Security
#976512
2.3
Details
This company has very bad customer service and does not care about keeping customers. I have been a customer for many years and I talked to a rep to upgrade the system. The reps are very poorly trained and don't handle customers properly, quick to the point and disrespectful. I will be changing companies when I find a better deal.
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Safetouch Security Security System Review

Safetouch Security
#973581
1.8
Details
over charges on my acct. numerous billing for monthly services
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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Value for money
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Short Review on November 04, 2016

Safetouch Security
#949431
Any desire I have had to get an alarm system installed our house was just shattered by a horrendous Safe Touch salesperson. I can overlook the burp he let out in mid sentence .... I can get used to the monthly cost.....but his complaint that I wasn't signing today after he drove all the way to my house from Mandarin nailed his coffin shut. #gross #youlostthesale
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I started having problems with my phone and alarm. The alarm company said I had to call the phone company, the phone company said I had to call the alarm company. I had them out individually because I could never get them there at the same time. The phone technician...
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1.3
I liked
  • Monitoring was quick to respond
I didn't like
  • Service technicians
#1116184
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I was burglarized with Safetouch. I had every piece of equipment and I lost $1.8 million in the largest jewelry store heist in North Florida and Safetouch was my security company. Even the backup systems failed. They also have a $250 liability limit in their contract ....
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#1114014
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System is less than 5 months old. Door alarm went bad a month after it was installed. We went without our paid for alarm system for a week. Now a month later same door same problem. Talked to the service dept. and bypassed the door (!) . That's real good security !!!!...
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charlottescheese
charlottescheese

You won't get a refund or even be able to cancel. Chances are you were tricked into signing a five year contract (I was told it was two years) like we were. My system has no...

#1081051
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do not i repeat do not do business with these people i signed up with them paying 13.95 per month while oweing for the equipment and pait 1300.00 cash to pay for it thinking it would go down instead it went up to $43,90 per month after 4 years on a 3 year contract i...
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1.0
#1034283
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DO NOT USE THIS COMPANY!!! They trap you into long contracts with horrible service. I Will NEVER use them again. Don't get suckred into the fancy radio commercials with the Bruiser & Brody character.
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Anonymous
Khali

State of Florida outlawed "Evergreen" contracts that hold you hostage to companies like Safetouch. You must follow the instructions as outlined in the FL Statute, but I KNOW i...

#958390
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I had a low battery alarm last wensday, called early Thursday morning. I have to wait 6 days before tech can come out. Every 4hrs the control panel starts beeping.losing sleep! I'm pissed! Poor service!!
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Anonymous
T.

We had the same problem. I opened all doors set the alarm and bypassed the doors and OT did not beep every four hours. I had to deal with it for almost two weeks waiting for t...

1.8
#955219
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The technician Jamie arrived on time and installed the set up in a very professional manner Neat and tidy work and explained the whole process in a step by step way. The price and equipment was very reasonable . with remote excess I elected to move to safe touch...
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#953053
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