filters
state:
Show
city:
Show
category:
Show
product:
Show
THIS COMPANY IS HORRIBLE, SCAMMERS AND LIARS! THE SALES REPRESENTATIVE, ANTHONY OCASIO SOLD ME A PACKAGE AND I ENDED UP GETTING A CHEAPER WHOLE DIFFERENT PACKAGE INSTALLED. I HAVE CALLED THE COMPANY SINCE THE DAY OF INSTALLATION (NOW 2 WEEKS LATER) AND NO ONE HAS...
Read more
1.0
I didn't like
  • Cancellation
  • Overall services
  • Customer service
#823842
Reply to reviews
SafeTouch sent me a letter notifying me that I would need to pay an additional $199 to maintain my service because the cell phone company ATT is discontinuing the 2G network they work with. They sold me equiptment that has essentially become obsolete in a short while...
Read more
Anonymous
Anonymous

Hello, Were you able to cancel your comtract ? I am very disapointed with them since they are making it very difficult for me to cancel.Thank you

3.7
I liked
  • Product and ease of use
I didn't like
  • Being charged 199 to change out their out of date system
#763763
Reply to reviews
Safe Touch is the worst security system company ever! First I got conned into signing a 5 year contract! Then every few months the sensors would start acting up and I'd have to call to get someone to come replace them. And even after replacing them they would stop...
Read more
1.3
#686848
Reply to reviews

Safetouch Security Customer Care Review

Safetouch Security
#939248
4.7
Details
We just had a system upgrade and Jesse was very personable, friendly and fast. Love the security in knowing our home is protected.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Safetouch Security Security System Review

Safetouch Security
#897913
1.0
Details
I have been listening to my keypad about every 30 seconds 24/7, bc the Battery is Low. I called Monday and they cannot get anyone out until Friday! 5yr battery lasted 2yrs? I just want to beat my head on the wall from the beeping. This is beyond bad customer service!
Comment
Show
Product or Service Quality
I am writing to say yes 1 had the system 4 days one camera went out I called they said we have know one available until 23rd well I had an emergency and called. In the mean time. I called my card company to cancel 995. I didn't want to be bother with all camera went...
Read more
#613128
Reply to reviews
Snake Touch, I meant Safe Touch! I signed for a 3 year service agreement years ago with Gary Merrell, and paid up front to say the 10%. Now they are billing me for service and after carefully re-reading what I signed, they are trying to hold me to a new agreement...
Read more
#582207
Reply to reviews
Safetouch Security Systems Awful Service and NO security
Safetouch Security Systems Awful Service and NO security
Beware SNAKETOUCH. A 60 ft oak tree fell on my house and the alarm NEVER went off. Ever. The tree demolished three (3) rooms of my home and Safetouch never even knew it. Now THAT is an advertisenment they should use! Absolutely awful service. Anyone coming to the end...
Read more
1.0
I liked
  • Are honest about being crooks
I didn't like
  • Rude customer service
#557051
Reply to reviews
When I signed up for their service I thought I would. Have 24/7 service. I work Mon through Sat. Every other month there is a problem or rather error with my system. Either one of the sensors is not reading and I have to reset it daily, or the battery is low (when I...
Read more
#536419
Reply to reviews
I lost everything with this company. I was robbed and there was no response and I had every piece of equipment they offer. Do your homework. Check out the complaints if you have time because it will take forever. How a business person could go home everyday and know...
Read more
#529752
Reply to reviews
To save time, the complaint is simple; the hardware they installed was substandard and failed regularly. Every call was met with a week or more delay in getting a tech out without hours of begging and threatening. The salesman guaranteed me that techs were available...
Read more
Anonymous
Anonymous

State of Florida Statute No. 501.165 f.s.Automatic renewal of service contracts.Search on the state's statute websites- I just chose the "Online Sunshine" website found on Goo...

#503000
Reply to reviews
I don't usually write reviews but if I could save even one person the headaches that my mom and myself had at our homes, then I'll feel as I helped. We had safetouch security for over seven years, I continued to pay my monthly fee on-time; however I found out last...
Read more
#461121
Reply to reviews