filters
state:
Show
city:
Show
product:
Show
I got my Safe Touch system 5 1/2 years ago. I finally called them because the one panic button I had no longer worked. They asked me about the other one. I honestly don't remember getting 2. Maybe I gave it to my daughter, who knows. Anyways, I am no longer under...
Read more
5.0
#952620
Reply to reviews
I have had nothing but problems with this company! smoke detector was faulty &would just go off randomly in the middle of the night! Your so startled thinking someone is breaking into your home! FIre department shows up & goes threw your home ! I had no idea the...
Read more
1.3
#944404
Reply to reviews
@Safe_Touch since we can not find a corp contact # - I'll just complain here & everywhere else possible. WE HATE your commercial which begins w/doorbell sound effect. Almost always wakes up sleeping baby & hard working husband, Dog barks, hubby answers door; the...
Read more
Anonymous
Anonymous

I bet you're a real treat to be around. You sound certifiable...get a life

Anonymous
Anonymous

Get over yourself. Complaining about a company you don't even do business with.

1.0
#935640
Reply to reviews

Safetouch Security Customer Care Review

Safetouch Security
#939248
4.7
Details
We just had a system upgrade and Jesse was very personable, friendly and fast. Love the security in knowing our home is protected.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Safetouch Security Security System Review

Safetouch Security
#897913
1.0
Details
I have been listening to my keypad about every 30 seconds 24/7, bc the Battery is Low. I called Monday and they cannot get anyone out until Friday! 5yr battery lasted 2yrs? I just want to beat my head on the wall from the beeping. This is beyond bad customer service!
Comment
Show
Product or Service Quality
They wait to process payment over a week later after you've read out all your card information. I wonder who's really recording all of our credit card information; where is it being stored. Hh is is the only company that goes into a pending status then stops the...
Read more
#892008
Reply to reviews
Horrible customer service! Canceled months ago and still trying to get them to stop charging me. Was out of contract on a month to month basis so they have no right to do this. Disputed with my credit card company who blocked them from charging same amount again so...
Read more
1.0
#880426
Reply to reviews
THIS COMPANY IS HORRIBLE, SCAMMERS AND LIARS! THE SALES REPRESENTATIVE, ANTHONY OCASIO SOLD ME A PACKAGE AND I ENDED UP GETTING A CHEAPER WHOLE DIFFERENT PACKAGE INSTALLED. I HAVE CALLED THE COMPANY SINCE THE DAY OF INSTALLATION (NOW 2 WEEKS LATER) AND NO ONE HAS...
Read more
1.0
I didn't like
  • Unprofessionalism
  • Sales representative
  • Unprofessional-ism
#823842
Reply to reviews
SafeTouch sent me a letter notifying me that I would need to pay an additional $199 to maintain my service because the cell phone company ATT is discontinuing the 2G network they work with. They sold me equiptment that has essentially become obsolete in a short while...
Read more
Anonymous
Anonymous

Hello, Were you able to cancel your comtract ? I am very disapointed with them since they are making it very difficult for me to cancel.Thank you

3.7
I liked
  • Product and ease of use
I didn't like
  • Being charged 199 to change out their out of date system
#763763
Reply to reviews
Safe Touch is the worst security system company ever! First I got conned into signing a 5 year contract! Then every few months the sensors would start acting up and I'd have to call to get someone to come replace them. And even after replacing them they would stop...
Read more
1.3
#686848
Reply to reviews
I am writing to say yes 1 had the system 4 days one camera went out I called they said we have know one available until 23rd well I had an emergency and called. In the mean time. I called my card company to cancel 995. I didn't want to be bother with all camera went...
Read more
#613128
Reply to reviews
Snake Touch, I meant Safe Touch! I signed for a 3 year service agreement years ago with Gary Merrell, and paid up front to say the 10%. Now they are billing me for service and after carefully re-reading what I signed, they are trying to hold me to a new agreement...
Read more
#582207
Reply to reviews