Safetouch Security Customer Care Review
We just had a system upgrade and Jesse was very personable, friendly and fast. Love the security in knowing our home is protected.
@Safe_Touch since we can not find a corp contact # - I'll just complain here & everywhere else possible. WE HATE your commercial which begins w/doorbell sound effect. Almost always wakes up sleeping baby & hard working husband, Dog barks, hubby answers door; the...Read more
Safetouch Security Security System Review
I have been listening to my keypad about every 30 seconds 24/7, bc the Battery is Low. I called Monday and they cannot get anyone out until Friday! 5yr battery lasted 2yrs? I just want to beat my head on the wall from the beeping. This is beyond bad customer service!
They wait to process payment over a week later after you've read out all your card information. I wonder who's really recording all of our credit card information; where is it being stored. Hh is is the only company that goes into a pending status then stops the...Read more
Horrible customer service! Canceled months ago and still trying to get them to stop charging me. Was out of contract on a month to month basis so they have no right to do this. Disputed with my credit card company who blocked them from charging same amount again so...Read more
THIS COMPANY IS HORRIBLE, SCAMMERS AND LIARS! THE SALES REPRESENTATIVE, ANTHONY OCASIO SOLD ME A PACKAGE AND I ENDED UP GETTING A CHEAPER WHOLE DIFFERENT PACKAGE INSTALLED. I HAVE CALLED THE COMPANY SINCE THE DAY OF INSTALLATION (NOW 2 WEEKS LATER) AND NO ONE HAS...Read more
SafeTouch sent me a letter notifying me that I would need to pay an additional $199 to maintain my service because the cell phone company ATT is discontinuing the 2G network they work with. They sold me equiptment that has essentially become obsolete in a short while...Read more
- Product and ease of use
I didn't like
- Being charged 199 to change out their out of date system
Safe Touch is the worst security system company ever! First I got conned into signing a 5 year contract! Then every few months the sensors would start acting up and I'd have to call to get someone to come replace them. And even after replacing them they would stop...Read more
I am writing to say yes 1 had the system 4 days one camera went out I called they said we have know one available until 23rd well I had an emergency and called. In the mean time. I called my card company to cancel 995. I didn't want to be bother with all camera went...Read more
Snake Touch, I meant Safe Touch! I signed for a 3 year service agreement years ago with Gary Merrell, and paid up front to say the 10%. Now they are billing me for service and after carefully re-reading what I signed, they are trying to hold me to a new agreement...Read more
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